Please note that this site is unsupported on Internet Explorer, and may not function as intended.

We recommend upgrading to the latest version of Microsoft Edge, Google Chrome or Firefox.

Top left content

Our Focus

Our Breadth & Depth

We work across a broad range of areas, our specialties include:

   Customer Experience / Voice of Customer (VoC)  

  • Understanding the customer journey
  • Measuring performance across the customer journey
  • Determining common pain points
  • Net Promoter Score tracking

   Researching technology, in particular online delivered products & services

  • User experience surveys
  • Customer experience surveys
  • Support experience tracking
  • Concept testing

  Business-to-business research

  • Qualitative interviewing / focus groups with SMEs, industry professionals & executives
  • Quantitative email surveys

   New product development

  • Concept testing
  • Pricing & channel strategy

   Market understanding

  • Usage & attitude studies
  • Market segmentation

   Strategic brand research

  • Brand audits
  • Brand positioning / repositioning


Industries we work in

Don’t see your industry listed? We empower all kinds of businesses with our comprehensive expertise. If you’re interested in getting research done, don’t hesitate to contact us

IT & Telecommunications

Financial Services

Building & Construction








Media & Advertising

Government & NFP